![]() The customer shall call Bitdefender Support for all critical priority 1 issues. In a desktop application, whether part of, or independent of a solution, the issue is at risk of creating imminent financial losses due to missing critical project deadlines or deliverables. Data integrity is compromised, and the service request requires immediate processing as the issue can result in financial losses. ![]() Tasks that should be executed immediately cannot be executed because of a complete crash of the system or interruptions in main functions of the production system. It has affected, or could affect, the entire user community. CRITICAL (Priority 1) - the problem results in extremely serious interruptions to a production system. ![]() Technical Support Availability (BASIC): Technical Support Priorityĭue to nature of technical problems all reported cases will be reviewed by support team and then proper priority will be assigned to the ticket. *Prices for extra paid services depend on working time or Service Pack selected Support via instant messaging (Line, WhatsApp)Ģ) Dedicated TAM (Technical Account Manager)
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